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Warehouse Pickup

Warehouse Pickup lets you purchase items that are found online and pick them up at our Madison West Warehouse.  Warehouse Pickup is FREE, so you avoid shipping and delivery charges.

Here's how it works:

  • Choose the products you would like to order at Mallatts.com
  • During the checkout process, choose Madison West under the shipping options.
  • Submit payment and place your order.
  • Once your order is placed you will receive an ORDER CONFIRMATION email with your order number. 
  • Bring your ID, credit card that was used for payment, and order number to the warehouse and pick up your items.
  • We'll hold your items at the warehouse for 8 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.

A Few More Things to Know

  • Generally, WAREHOUSE PICKUP orders are ready within 1 business day.  If they are ready earlier, we will notify you via email.
  • If a product you are ordering is backordered or unavailable, you will be contacted within 1 business day.

 

Cancelling an Order

For your convenience, you can cancel warehouse pickup items by contacting Mallatt's customer service at 877.687.5287 or 608.238.3106.  If an order is cancelled, we will refund you via the method of payment used, within 2-3 business days.

 

Returning an Order

We hope that you are completely satisfied with your order, but if you need to return any item(s), let us know.  Please note that certain items are not returnable due to hygienic reasons and safety codes.  Please refer to our current return policy for accepted returns.